Terms & Conditions

Vacation Pros [i] and its Associate Agents act only in the capacity as an agent for the transportation companies including air, sea, land, hotels, or other forms of accommodation, restaurants, places of entertainment, and other such services when reserved for its customers and as outlined in your personal itinerary. Vacation Pros is not responsible for any changes to your original travel plans out of Vacation Pros' control.

In the event of Vacation Pros and its Associate Agents offering or selling a tour, cruise, package holiday reserved with a tour operator, Vacation Pros and its Associate Agents act only as agent for the tour operator. The tour operator will have made all arrangements with the suppliers of various travel services relating to your itinerary.


LIABILITY
Vacation Pros and its Associate Agents shall not be responsible or liable to their customer(s) for any claims, loss or damages, or expenses arising out of injury, whether physical or mental, accidental, death or delay or inconvenience to the customer or any other person, or damage to luggage or other personal property from any cause whatsoever.
To the best of Vacation Pros and its Associate Agents’ knowledge and information, the description and information provided about the various services set out in the itinerary are accurate. However, Vacation Pros and its Associate Agents shall not be liable to the customer if any of the services provided by the suppliers or artists do not conform to such descriptions, living standards and practices at the destination, and the standards and conditions there with respect to the provision of utilities, services, and accommodation may differ from those found in Canada.


TRAVEL SERVICES
All arrangements are subject to the terms and conditions imposed by the transportation companies, hotels, or other forms of accommodation, restaurants, places of entertainment, the tour operator, and other such travel services, if any, and accordingly may be subject to charges and/or restrictions for any changes or cancellation.
You are responsible for reading the terms and conditions that accompany all your travel documents. We will provide you with written material (e.g., online supplier brochure) when you or your travel organizer requests this information – if it is available to Vacation Pros – and we will explain the details of the services purchased. These suppliers are independent third parties over whom Vacation Pros exercises no direct control.

You understand that you may be required to provide your credit card information to a supplier directly to confirm a reservation. If the charge is processed by the supplier, then the name of such supplier will appear on your credit card statement. All costs including fares, taxes, and surcharges are subject to change without notice until full payment is received by Vacation Pros. Price increases are permitted unless booking is paid in full.


DIETARY RESTRICTIONS
Navigating travel with dietary restrictions, whether medical such as celiac disease or allergies, or non-medical such as vegetarian or vegan lifestyles, requires thorough preparation and communication. Prior to each meal, it's essential for travelers to openly discuss their dietary restrictions and comfort levels with the dining establishment. Speaking directly to a chef or management is critical to safely eating abroad. Relying solely on labels or best guesses is not recommended or endorsed by Vacation Pros and its associate agents. While diligent efforts are made by Vacation Pros and its associate agents to identify suitable accommodations, flights, restaurants, and other travel components that cater to these dietary needs, it's important to acknowledge the possibility of human error. Therefore, travelers are encouraged to proactively inquire about any changes in ownership, management, staff, or suppliers that may impact the safety of their meals.


It is recommended that clients consult with their healthcare provider prior to traveling, especially if they have pre-existing medical conditions or dietary restrictions. Vacation Pros and its associate agents are committed to providing support and guidance to clients throughout their journey, but ultimately, the responsibility for managing dietary needs lies with the traveler. By booking travel services with Vacation Pros and its associate agents, clients agree to these terms and conditions and understand that they are assuming all risks associated with their travel, including those related to dietary restrictions.

Additionally, Vacation Pros and its associate agents provide extensive support to clients, including the provision of dietary translation cards, personalized advice, and comprehensive research conducted on behalf of the client. Whether it's a medical necessity like celiac disease or allergies, or a personal choice like vegetarian or vegan diets, every effort is made to ensure accurate information and recommendations. Travelers must advocate for themselves and their dietary needs in destination, at all times, and proceed only if their comfort level has been met. It is understood that Vacation Pros and its associate agents shall not be held liable for any illness, injury, or adverse reactions experienced by travelers due to dietary non-compliance or unforeseen circumstances during their travels. By engaging with Vacation Pros and its associate agents, clients agree to release Vacation Pros and its associate agents from any liability, claims, or damages arising from their travel experiences, including but not limited to issues related to dietary restrictions.


CANCELLATIONS & CHANGES
Cancellation penalties for purchased travel services vary depending on the travel service provider. In many cases, the price of travel services is 100% non-refundable or cancellation carries stiff penalties. Travel service arrangements may not be changeable, or they may be changeable only upon payment of a fee that is determined by the travel service provider. The customer should consult the terms and conditions provided by Vacation Pros and any other selected travel service providers before completing the purchase of travel services. ALL Vacation Pros exclusive tour payments are totally non-refundable.

Your Receipt/Invoice may include charges from Vacation Pros and its Associate Agents for administration fees, which are non-refundable. Additional fees and/or restrictions may apply to reservation changes and/or cancellations depending on how the travel was booked.


TRAVEL HEALTH INFORMATION
For the most current worldwide health information, consult your family physician or visit the Travel Advice and Advisories page of the Government of Canada official website at https://travel.gc.ca/travelling/advisories. You'll find information on risk levels, safety and security, entry/exit requirements, health, laws and culture, natural disasters, and climate, and assistance.


INSURANCE
Vacation Pros and its Associate Agents offer you the option of purchasing travel insurance, including trip cancellation insurance and out of province health insurance, to insure you against the risks described in the applicable policy that may occur prior to, during, or after your trip. It is recommended that each traveler purchase travel insurance.
There are different types of insurance packages available. The Premium Protection Plan travel insurance policy (available for travelers up to age 74) may only be purchased by the customer within 72 hours of purchasing the travel services to which the insurance relates. Coverage includes trip cancellation and trip interruption, emergency medical, baggage loss / damage / delay, and travel accident. These benefits provide coverage for accidents, injuries, unexpected illnesses, and other unforeseen events that occur during the policy period unless the event or situation causing your claim is specifically excluded in the section "What does this policy not cover?"

The Premium Protection Plan insurance will provide trip cancellation or trip interruption benefits, which will serve to protect your investment in case of unexpected and unforeseen events. Other travel insurance policies can be purchased up to the day prior to departure but have additional limitations on their coverage and benefits.
To make an insurance claim it is your responsibility to contact the insurance carrier as soon as possible. Please contact Vacation Pros or one of its Associate Agents if more information regarding travel insurance is required.

You acknowledge that you have been made aware of the availability of travel insurance coverage, including trip cancellation insurance and out of province health insurance, and you have either purchased or declined to purchase that insurance prior to completing the purchase of travel services.
Final travel documents will not be released unless the Premium Protection Plan travel insurance policy has been purchased through Vacation Pros or a release waiver has been signed.


TRAVEL DOCUMENTATION
When purchasing travel through Vacation Pros and its Associate Agents, you remain fully responsible for obtaining the correct documentation necessary for entry into your destination, intermediary point(s), and re-entry into Canada. You also understand that entry into any country may be refused even if the required information and travel documents are complete and that Vacation Pros and its Associate Agents accept no responsibility for these decisions.

You also understand that your Canadian passport must have a validity of 6 months or longer than your intended travel time for international travel. (NOTE: If you are traveling on a passport that is not Canadian notify your Travel Advisor.)

You also confirm that the first, middle and last names of travelers provided to Vacation Pros and its Associate Agents are as they appear on your travel documents, passports, visas, and other government-issued identification. Vacation Pros and its Associate Agents will take no responsibility for errors due to the provision of incorrect information by the traveler.


RECONFIRMING FLIGHT TIMES & CHECK-IN
It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ from what is stated on your itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Vacation Pros is not responsible for schedule changes.

All passengers are asked to check in at least 2 hours for domestic flights and 3 hours for international flights prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check-in available with most airlines 24 hours prior to departure and for most cruises, at least 72 hours. Please note that all travelers must be present with their boarding documents, passport, and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.


BAGGAGE ALLOWANCE
The customer must consult the terms and conditions of the applicable airline for restrictions on the number and weight of baggage on chartered and scheduled service. Additional baggage fees may apply based on the airline and class of service you have selected. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. Vacation Pros recommends the purchase of insurance for loss of, or damage to, baggage. In the event of damaged, lost or delayed baggage, please contact the applicable airline representative prior to leaving the airport. Failure to do so will invalidate your claim.


COLLECTING AND USING PERSONAL INFORMATION
Vacation Pros and its Associate Agents may, from time to time, collect personal information about you as a result of your relationship with us. Vacation Pros and its Associate Agents may collect, use, and disclose such personal information to determine your eligibility for and interest in products and services from Vacation Pros and its Associate Agents, its affiliates, or carefully selected third-party business partners. We may also use this information to establish, maintain, and manage your relationship with Vacation Pros and its Associate Agents and to provide you with ongoing services and for other uses as described herein. We may ask you for contact information including the telephone number you have provided in connection with these travel services. We may keep and use this information as well as disclose it to our affiliates and carefully selected third-party business partners so that we may contact you for marketing purposes. As you do business with Vacation Pros and its Associate Agents, we may monitor and/or record your telephone conversations with our customer service representatives to ensure service quality. Vacation Pros and its Associate Agents retain your personal information only as long as required for our reasonable business and/or legal needs.


ACCESSING PERSONAL INFORMATION & WITHDRAWING CONSENT
Any person whose personal information is kept by Vacation Pros and its Associate Agents may access such personal information, request corrections to it, ask questions about it, or withdraw their consent to the collection, use, and disclosure of their personal information at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Vacation Pros and its Associate Agents in writing at [Vacation Pros contact address].


MAILING LISTS
If you would like to join our mailing list and be informed of seat sales, last-minute vacations, and other promotional offers, we ask for your name, address, phone number, and email address. We use this information to communicate to you via email. For certain opt-in services, Vacation Pros and its Associate Agents may collect profile information about you (e.g., hotel and car preferences, etc.), as well as demographic information (e.g., education level, etc.). This information will be used to communicate specific information to you based on the profile and demographic information you provide.


PHOTOGRAPHY, VIDEO, VISUAL PORTRAYALS OF PASSENGERS
Vacation Pros has the exclusive right to include photographic, video, and other visual portrayals of passengers in any pictorial medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity, or otherwise, without compensation to the passenger. All rights, title, and interest therein (including all worldwide copyrights therein) shall be Vacation Pros' sole property, free from any claims by the passenger or any person deriving any rights or interest from the passenger.


QUESTIONS
If you have any questions regarding these terms and conditions, please contact rachel@vacationpros.ca or your Travel Advisor.
[i] Throughout this document, Vacation Pros refers to Vacation Pros and its Associate Agents operating under the name Vacation Pros.